The questions we hear first.

By the rug's size, what it is made of, its condition and when you need it back. The walk-through on the pricing page names the five things we ask.

The driver measures and photographs the rug, rolls it, wraps it and tags it. Most rugs are away two to three weeks. The estimate gives a return date.

Someone you name needs to be home for pickup and return, or you describe a doorman or porch to us in writing. We don't take keys or codes.

Travon or Angeles drives. You'll have the first name by text the day before.

Yes. Ask and we send the certificate of insurance before the first pickup. It lists the limits.

Tell us within 14 days. We compare the rug with our photographs and pay for damage that happened in our care. The terms are on the policies page.

A pH-neutral wool shampoo and plain rinse water. Ask for fragrance-free and we'll say what we use. The maker is named on the estimate.

Yes. Please keep pets in another room while the driver is rolling the rug.

Any time before the driver arrives. After pickup you pay for the work already done.

Philadelphia, the Main Line and Camden County, on set days. We don't do same-day pickups.